You may return most new, unopened items within 30 days of delivery for a full refund, minus 20% restocking fee. Customer will be responsible to pay for return shipping. Restocking fee covers original shipping costs, as we usually do not collect enough to pay for shipping costs, plus the fee pays for payment processing fees we do not get refunded, and the labor to process, inspect and restock the return, with almost all returns needing to be processed to be sold as used or liquidated. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Refunds for defective or wrong items are 100%.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Currently, not all the countries are listed on our site as a country to ship to. Due to past COVID related shipping issues, we turned off ordering on the store for many countries, so we could offer accurate shipping quotes and times. As shipping around the world improves, we will bring back many countries to our store so orders can be placed. If your country is not listed in our store, please email us with the items you want; the quantities, and your ship to address and we can email back a price quote with shipping. If you agree with the pricing, we are able to email over an invoice that will allow you to checkout securely like you would on the store.
For US customers we offer a flat rate shipping charge, plus we offer expedited shipping upgrades at additional charges. Free standard shipping with orders of $50 or more shipping in the US.
International shipping charges do not include duties and taxes that may be charged by your country or local taxing authority. Please check before purchasing. Usually taxes and duties can be paid online prior to delivery. Most countries allow for a certain dollar amount to be purchased and imported before being taxed. For many of our international customers we charge a flat rate fee. For the flat rate fee we pick the carrier of our choice, with delivery times ranging from two weeks to three weeks for Canada and Mexico to three weeks to six weeks for other parts of the world. Customers are able to upgrade the shipping speed for added costs.
Some larger items or items that are dropped shipped from the manufacturer, will not count towards your free shipping, and may include additional shipping costs. These items will be identified on the product page, so you are aware of the extra costs, and that the product does not qualify for free shipping.